Retail Sales Associate

Location: Asia-Pacific - Singapore
BU/Function: Global Retail Experience
Seniority: Entry and Support
Job Code: 1769

Job Responsibilities

  • Consistently creates a welcoming environment for the customer by greeting and assisting; as well as quickly responding to their inquiries and needs
  • Knowledgeable in all merchandise categories and able to make appropriate suggestions to the customers
  • Ensures that all customers receive high quality of service and quality merchandise
  • Demonstrate consistent behaviors of the ideal R.A.Z.E.R. experience to all customers
  • Regularly communicates with Store Manager and Assistant Store Manager to keep informed on product knowledge, USPs, and consumer benefits across all product lines
  • Maintains open and flexible availability to accommodate store needs
  • Ensures company standards are always met
  • Assists in the maintenance of the store, ensuring cleanliness and organization at all times\r\n\r\n
  • Stocks and organizes merchandise as necessary
  • Assists in the execution of the product display and remerchandising as directed by store management team
  • Assists in receiving regular deliveries and replenishing sales floor in a timely manner
  • Enforce all company policies and procedures, including health, safety, and security
  • Performs any other duties as directed by Store Manager and Assistant Store Manager
  • Strong knowledge of gaming industry is preferred


  • Actively demonstrate sales technique application on the store floor (welcoming, product presentation, handling objection, closing sales)
  • Confident, positive, open minded and motivated to sell and understand customer needs
  • Create opportunities to cross and upsell and know how to propose Razer product to a customer
  • Act as an example on the floor by smiling, welcoming and being pro-active to connect with every visitor
  • Always find a solution for the customer and make sure that all visitors will leave the store happy
  • Actively deliver knowledge and advice that should go beyond customer expectation
  • Always look to improve his/her customer service level by performing role play and learning all new information about the company (products and services)
  • Real team player: Challenge himself/herself or other team members to improve the overall store customer service
  • Possess a high level of teamwork: help his/her colleague to overcome challenges and do not hesitate to shadow a product evangelist who needs help
  • Understand gaming industry: different type of games, most famous games, key stakeholders (publishers/partners), products, competitors. Garner is a ++++,
  • Real ambassador for our brand and our product internally and externally
  • Show curiosity to key range product that belongs to the new tech industry
  • Accountable to deliver task in time
  • Support manager and team member during event and peak promotion time
  • Well-presented at all times (clean, healthy, and polite with clean Razer uniform)
  • Follow Razerstore standards (store operations handbook)
  • Understand and adhere to all company policy