The Repair Center Supervisor will provide leadership, and direction for repair, refurbish, return to vendor, and return to engineering process implementation, adherence, and service level adherence for the network of 3rd party, Asia Pacific repair centers. You'll partner with the repair center to overcome challenges related to process and service level adherence. You'll also develop, implement, and validate policies, procedures, controls, and systems that align the repair center’s processes to Razer’s internal process. You'll coordinate with the Logistics Teams to ensure inventory is available for day-to-day operations. You'll direct a structured, problem-solving approach that results in the continuous improvement of repair process and establish goals, determine root cause analysis of process failures, facilitate the development and implementation of process improvements, and evaluate the effectiveness of actions taken. Expand the service portfolio by developing value add repair services for new and existing products. Coordinate with vendors of new products, acquire stock of replacement parts and create repair or replacement processes models that fit the new product type.
The Repair Center Supervisor, will be responsible for the control and reporting accuracy of the shipping, receiving, and storage of repair parts, packaging, and replacement products at the 3rd party Asia Pacific Repair Centers. The Supervisor will direct inventory control activities that ensure the accuracy and control of inventory transactions and balances. The Supervisor will develop, implement, and validate policies, procedures, controls, and systems that, detect, correct, and prevent errors in inventory transactions and balances while maintaining appropriate segregation of duties between Razers internal departments. You'll manage inventory verification programs that comply with Razer’s policies and provide ongoing measurements on inventory accuracy.
The Objective is to develop, implement, and monitor processes that allow the 3rd party Asia Pacific Repair Centers to successfully meet their service levels and commitments to Razer.
