eCommerce System & Process Manager

Location: Asia-Pacific - Singapore
Seniority: Manager & Professionals
Job Code: 1597

Job Responsibilities

This role will be instrumental in driving system enhancements and process improvements to deliver a best-in-class customer experience online and scale for growth.

You will be responsible for global eCommerce systems and process improvement projects, works closely with global cross-functional teams and vendors, manages deliverables through the different phases of the project and collaborates with the functional stakeholders to implement key business strategies and change.

  • Project manage key strategic business projects to propel new business models including setting up new business systems, sales in new markets and new product sales
  • Evaluate business processes, anticipate requirements, uncover areas for improvement, and develop & implement solutions
  • Lead ongoing reviews of business processes and develop optimization strategies
  • Lead cross-functional teams and vendors to design, test and deploy business operations projects including implementing new sales and distribution models globally
  • Track and manage all project related issues and assist engagement management in risk identification and mitigation planning
  • Ensure solutions (including functional requirements) meet business needs and requirements
  • Lead user acceptance testing with business users and technical teams
  • Manage projects, developing project plans and monitor performance
  • Develop best practices for optimising time to market and cost savings in sales and distribution business processes


  • Degree in eCommerce, Computer Science or any other discipline with demonstrated affinity to eCommerce
  • Minimum 5 years’ experience in a fast-paced Consumer business managing process change and implementing business system deployments for B2C webstores globally
  • Experience in tactical deployment of eCommerce operations and managing eCommerce technology vendors
  • Strong knowledge of project management methodology including the ability to develop detailed work plans and specifications, identify and resolve issues, manage risk, and run effective global team meetings
  • Demonstrated ability to influence decisions with strong business data analysis
  • Experience in managing webstores on SAP Commerce Cloud