Account Management Specialist

Location: Asia-Pacific - Singapore
BU/Function: RazerGold
Seniority: Manager & Professionals
Job Code: 1736

Job Responsibilities

This is an exciting opportunity to be part of one of the world’s biggest gamer ecosystems with over 120M users to support daily operations servicing our merchants base in the Global Account Management team of Razer Gold.

As an Account Management Specialist, you will help onboard merchants, perform quality assurance checks, provide customer support, handle contract amendments and financial settlements. You are capable of delivering quality work within expected service level standards for our merchants.

Responsibilities:
  • Work with cross-functional teams to solve merchant issues when they arrive and deliver solutions in a timely manner with quality
  • Provide ongoing quality assurance checks of our merchant integrations on our platform, through our payment systems, and other areas of our business
  • Process contract edits and renewals with the support of legal teams
  • Manage financial settlements with our merchants on a monthly basis

Pre-Requisites

  • Degree in Business with minimally 1-2 years of relevant experience
  • Experience working in services and back office operations related roles would be preferred
  • Detail-oriented with good organization skills
  • Proactive in solving problems within their realm of responsibilities
  • Ability to work collaboratively across all levels and demonstrate strong influencing skills
  • Experience in working with international partners and global/regional partnerships
  • Excellent team player to facilitate close partnering with local and regional teams
  • Has knowledge of the online gaming content / industry and its competitive background
  • Good analytical skills, capable of doing in-depth analysis to provide business insights
  • Keen interest in latest technology developments, market trends, near future trends and web technologies
  • You have a clear, approachable, and friendly communication style with a positive customer service and solutions-focused mindset
  • Highly adaptable to changing environment and business landscape
  • Knowledge on payment industry for games and entertainment is an advantage