As an Account Management Specialist, you will help onboard merchants, perform quality assurance checks, provide customer support, handle contract amendments and financial settlements. You are capable of delivering quality work within expected service level standards for our merchants.
- Work with cross-functional teams to solve merchant issues when they arrive and deliver solutions in a timely manner with quality
- Provide ongoing quality assurance checks of our merchant integrations on our platform, through our payment systems, and other areas of our business
- Process contract edits and renewals with the support of legal teams
- Manage financial settlements with our merchants on a monthly basis