Senior System Analyst (Hybris)

Location: Asia-Pacific - Malaysia - Kuala Lumpur
BU/Function: Information Technology
Seniority: Manager & Professionals
Job Code: 1825

Job Responsibilities

The Hybris Senior System Analyst is responsible for capturing requirements and translating the requirements into solution design, development, testing, documentation and deployment of high quality business solutions for Razer eCommerce platform.

This position requires extensive knowledge of business processes in eCommerce business and ability to advise and propose solution and drafting project plan to achieve the final goal.

  • Collaborate with business stakeholders and technical team to translate complex business requirements into solution design
  • Support the global deployment of SAP Hybris within the corporation
  • Responsible for the production monitoring, incident management, change requests and projects
  • Develop, test and implement SAP Hybris solution enhancements
  • Review, analyze, and solution change requests to determine complexity and provide resource/cost estimates
  • Provide information/advice to business leadership regarding best practices, industry trends, as well as feedback on the overall performance of processes and tools
  • Understand key business controls and impacts of changes caused by functionality, technology and business needs
  • Identify and initiate process improvements (continuous improvement)
  • Conduct Unit testing, Integration testing, Regression testing, Performance testing and Disaster Recovery testing
  • Train and transfer knowledge to other team members, users and stakeholders as required
  • Collaborate with other team members/business functions to ensure end to end process integration and consistency in development, prototype, test and implement solution improvements to increase stability, usability and functionality to enable end users to meet business objectives


  • Bachelor’s Degree in IT or equivalent with 5+ years of experience within an eCommerce industry
  • B2B and B2C domain expertise in Retail/CPG/Manufacturing/Consumer Electronics industries
  • Experience in eCommerce Ordering Process, Categories, Pricing, Currencies, Countries, Discount, T&Cs,
  • Payment Gateways, Fraud protections and Handling Product Catalogs
  • Experience in Order Management, Fulfillment Strategy, Master Data Management, Channel Management
  • Expertise in handling Order, Cart, Product, WCMS and Cockpit modules of Hybris Suite
  • In depth knowledge of Hybris Suite basics and accelerators
  • Experience in Data Integration and Content Management with Hybris Suite
  • Experience in design, integrations, interfacing with vendor technology/solutions, guiding and mentoring internal teams on architectural/integration decisions
  • Experience in gathering key business requirements and developing IT architecture, solutions, and technical strategies that support business needs
  • Experience in SAP OTC, PTP will be added advantage
  • Demonstrate experience in collaborating with stakeholders and business process owners
  • Strong analytical and problem-solving skills
  • Strong interpersonal skills, results oriented and ability to work independently and effectively in a global team environment
  • Strong oral and written communication skills
  • Ability to multitask effectively in a fast-paced environment
  • Experience with Agile development practices a plus