Manager, Strategic Account Management

Location: Asia-Pacific - Malaysia - Kuala Lumpur
BU/Function: RazerGold
Seniority: Manager & Professionals
Job Code: 1734
The candidate will manage strategic accounts for Razer Gold. They will be responsible for working closely with merchants to strengthen our business relationship, expand our services with merchants, and drive top-line growth through our partnership with merchants. This position requires a self-directed individual with proven experience in managing multiple merchant relationships within a global matrix organization.

Job Responsibilities

  • Build and maintain long-lasting, mutually beneficial relationships with strategic merchants.
  • Communicate with merchants frequently to understand their needs and explain our product value while using data to identify areas of opportunity to explore in our partnership.
  • Serve as the point of contact between Razer and merchant. In collaboration with internal departments, work to facilitate merchant needs and objectives in a timely manner.
  • Maintain knowledge of company product and services, remaining current always.
  • Prepare reports on account status and communicate the progress of monthly/quarterly initiatives to internal and external stakeholders as required.
  • Collaborate with the business development team to identify and grow opportunities within territory.
  • Develop long-term partnerships within the games, entertainment, and payments industry to drive business opportunities.


  • Qualifying degree with more than 5 years of experience in Account Management and the online gaming/digital content or payment service industry.
  • Proven ability to influence key stakeholders while juggling multiple accounts at a time and maintaining sharp attention to detail.
  • Demonstrate superior abilities in communication, active listening, negotiation and presentation.
  • Successful track record in building rapport and relationships with stakeholders externally and internally.
  • Strong analytical skills, capable of doing in-depth analysis to provide business insights and develop strategies for our accounts.
  • Experience in working with international partners and global/regional partnerships.

Special Considerations

  • Solid experience with CRM software (e.g. Salesforce) and MS Office
  • Keen sense and interest in latest technology developments, market trends, near future trends and web technologies.
  • Has a strong network of contacts in the games, entertainment, or payments industry.
  • Highly organized, adaptable, and proactive. Ability to think outside of the box.
  • Extensive, accurate current knowledge of company offerings and industry trends.
  • Fast learner, self-motivated, and self-starter who can act on own initiatives.
  • Ability to work well in a complex matrixed environment.
  • Knowledge on payment industry for games and entertainment is an advantage.