Application Support Manager

Location: Asia-Pacific - Malaysia - Kuala Lumpur
BU/Function: RazerGold
Seniority: Executives
Job Code: 1609

Job Responsibilities

  • Manage and lead application support team globally
  • Manage application service performance and quality
  • Provide level 3 support to internal team and external partners
  • Analyse application logs and optimize code for efficiency and performance
  • Assisting external partners with systems integrations in various system environments
  • Implementation of a robust set of services and APIs to power the frontend application
  • Maintaining and updating technical documents and procedures
  • Manage any application issues that arise and resolve the issues in timely manner base on severities On-going review effectiveness of application support including review if tools, automation, standard procedures, and policy to achieve high-quality solution and minimum resolution time
  • Manage service disruptions and communication with internal team and external partners

Pre-Requisites

  • Bachelor’s Degree in Computer Science, Software Engineering, Information Technology or equivalent.
  • 2+ years of experience in software development and supports
  • Strong communication and interpersonal skill and proficient in English
  • Proficient in major programming languages (.NET, C#, JavaScript)
  • Excellent analytical and problem-solving skills
  • Extensive experience with API design & SDK architecture
  • Prior hands-on in database design models and advance SQL queries
  • Prior hands-on experience in developing and deploying Microservices solutions on Cloud infrastructure is a plus