- Manage and lead application support team globally
- Manage application service performance and quality
- Provide level 3 support to internal team and external partners
- Analyse application logs and optimize code for efficiency and performance
- Assisting external partners with systems integrations in various system environments
- Implementation of a robust set of services and APIs to power the frontend application
- Maintaining and updating technical documents and procedures
- Manage any application issues that arise and resolve the issues in timely manner base on severities On-going review effectiveness of application support including review if tools, automation, standard procedures, and policy to achieve high-quality solution and minimum resolution time
- Manage service disruptions and communication with internal team and external partners
