- Monitor service performance
- Provide level 3 support to internal team and external partners
- Analyze application logs and optimize code for efficiency and performance
- Assisting external partners with systems integrations in various system environments
- Implementation of a robust set of services and APIs to power the frontend application
- Maintaining and updating technical documents and procedures
- Identifying and resolving technical issues in timely manner base on severities
- Handle service disruptions communication with internal team and external partners