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Application Support Engineer

Location: Asia-Pacific - Malaysia - Kuala Lumpur
BU/Function: RazerGold
Seniority: Entry and Support
Job Code: 1605

Job Responsibilities

  • Monitor service performance
  • Provide level 3 support to internal team and external partners
  • Analyze application logs and optimize code for efficiency and performance
  • Assisting external partners with systems integrations in various system environments
  • Implementation of a robust set of services and APIs to power the frontend application
  • Maintaining and updating technical documents and procedures
  • Identifying and resolving technical issues in timely manner base on severities
  • Handle service disruptions communication with internal team and external partners

Pre-Requisites

  • Bachelor’s Degree in Computer Science, Software Engineering, Information Technology or equivalent
  • 2+ years of experience in software development and supports
  • Strong communication skill and proficient in English Proficient in major programming languages (.NET, C#, JavaScript)
  • Excellent analytical and problem-solving skills
  • Extensive experience with API design & SDK architecture
  • Prior hands-on in database design models and advance SQL queries
  • Prior hands-on experience in developing and deploying Microservices solutions on Cloud infrastructure is a plus