Customer Support Representative

Location: South America - Brazil - Sao Paulo
BU/Function: RazerGold
Seniority: Entry and Support
Job Code: 1612
At Razer, you'll be at the forefront of the most exciting industry in the world—video games. And you'll be undertaking the greatest mission of all: bringing gamers closer to the games they love. Razer Gold it's one of the most used virtual currencies for games in the world. Learn about Razer, many times selected the best tech company to work for.

BEST-IN-CLASS GAMING

Evolving forms of play need evolving forms of software and hardware. That's where we come in. We continually stay ahead of the curve by designing innovative top-of-the-line products and services—allowing gamers to fully experience their entertainment. And as all entertainment converges, gaming will soon become an integral part of all our lives.

JOIN A GREAT TEAM

With fifteen offices and three R&D labs worldwide, be part of a global team that transcends time zones and geographical boundaries. You get to enjoy working in an environment that values transparency and collaborative effort. Most importantly, both work and play are equally important to us.

FOR GAMERS. BY GAMERS™

Razer is a company made up of gamers. We excel because gamers rely on teamwork, are wicked problem-solvers and tenacious about reaching their goals, whether it’s beating a raid boss or launching a product. So, if you’ve always been up for a real challenge, this is your chance—join us now.

Job Responsibilities

  • Answering customer written tickets and resolve issues
  • Build a strong relationship with your customer
  • Resolve the problem quickly and ensure situation does not escalate
  • Be able to analyze and clearly report for improvements

Pre-Requisites

  • English and Spanish writing skills
  • Finished college and studying at relevant university
  • Passion for learning and eager to solve problems
  • Communicate clearly and effectively with empathy in both positive and negative situations
  • Experience in the fintech industry will be advantageous